PinnedRoy ThomasDemotivated Disengaged Delivery — Reengaging the workforceUnderstanding what is importantNov 11, 2023Nov 11, 2023
Roy ThomasImplementing a Culture for Continual ImprovementContinual improvement (CI) refers to the ongoing process of identifying and implementing changes to processes, products, and services to…Dec 23, 2022Dec 23, 2022
Roy ThomasInfomation-based service delivery in a post-pandemic eraThe COVID-19 pandemic significantly impacted the way that organisations operate, with many information-based service businesses shifting to…Dec 23, 2022Dec 23, 2022
Roy Thomas4 things corporate teams can learn from an amateur football team.Like many people with an abundance of energy and absence of injury, I took to sport to blow off steam and socialise. In my younger days, I…Mar 6, 2021Mar 6, 2021